Director, Patient Services

 Location: Madison 07601, New Jersey, United States 

Contract type: Permanent 

Job ID: 2627

Overall Objective: 

The Director, Patient Support Services is responsible for developing patient service strategies that maximize patient access to therapies; design and build patient support programs with outside hub vendor and other providers. Director will have direct oversight of Field Reimbursement Management team.

Responsibilities:

• Develop patient service strategies that maximize patient access to therapies; design and build patient support programs with outside hub vendor and other providers.
• Set strategy, identify and select hub partner, and construct a best-in-class patient support program.
• Provide leadership oversight and management for the effective functioning of the hub by establishing and monitoring program goals and key performance indicators.
• Ensure hub performance is communicated to key stakeholders by developing and implementing performance dashboard and improvement plans as needed.
• Build and lead strategies addressing patient-level barriers to product access.
• Lead innovation and drive program enhancements that will optimize customer service and patient access to therapies by identifying emerging opportunities.
• Establish analytic rigor to the patient services discipline and assist the commercial business in driving data driven decisions.
• Travel as necessary with Field Sales, Marketing, Market Access to visit accounts and make presentations about company’s reimbursement strategy and services; attend commercial and other relevant business-related meetings.
• Build and develop productive working relationships with external service providers and internal cross-functional stakeholders, such as data aggregators, specialty pharmacies and internal commercial operations and legal teams.
• Ensure effective and compliant implementation of Patient Financial Assistance programs.
• Lead and manage the Field Reimbursement Team providing clear direction, coaching, performance management and annual goal setting.

Requirements:

• 10+ years working in the pharma/biotech space, with at least 5+ years working in market access / patient support services. Experience in a reimbursement environment.
• Strong track record of leading teams, both internal and/or field based.
• Understanding of the dermatology market place and the specific access support needs for patients with biologics, rare diseases and medical dermatology preferred.
• Demonstrated ability to build organizational capability and deep experience developing and managing manufacturer hub operations or specialty drug patient services/call center inclusive of FRM field function.
• In depth knowledge of pharmaceutical manufacturer compliance, patient confidentiality, product reimbursement and product access requirements.
• Knowledge of regulations and laws governing the protection of PHI (patient health information),and CMS policies pertaining to access services.
• Relevant strategic planning and execution skills including operations management, project/budget management, and working effective with external service partners.

Beyond the skin

Join LEO Pharma, a global leader in medical dermatology, as we go beyond the skin to make a lasting impact.  Our innovative approach sets us apart. We are dedicated to leaving a legacy that positively impacts patients, colleagues, and our planet. 
 
At LEO Pharma, we believe in the power of individuals to drive change. Our flat organizational structure empowers you to make a visible impact and offers versatile roles for professional growth. We value diversity and welcome applications from all qualified candidates, recognizing that our different perspectives, backgrounds, and attitudes enable us to make the best decisions. Join our passionate team at LEO Pharma and be yourself as we work together to make a difference.
 
For certain positions, LEO Pharma might complete a background check conducted by a third party.