Senior HR Operations Process Owner

Help shape the future of HR operations in a role where process ownership, service excellence, and continuous improvement come together. As Senior HR Operations Process Owner, you will have the opportunity to standardize and optimize core HR processes that support employees and the business across a global organization. This is a role for someone who enjoys turning complexity into clarity, building scalable solutions, and collaborating across functions to improve the employee experience. Based in Gdańsk, Poland, you will work in an international environment with broad exposure and impact. 

Your role 

As Senior HR Operations Process Owner, you will be responsible for overseeing, standardizing, and continuously improving core HR operational processes across Global People Services. You will ensure that HR processes are efficient, compliant, scalable, and aligned with business needs, while collaborating closely with HR Operations, Payroll, HR Business Partners, HRIS, and other key stakeholders. This role combines process governance, improvement leadership, and operational problem-solving to help drive service excellence and a strong employee experience. 

• Own and govern end-to-end HR Operations processes, including payroll input management, benefits management, document processing, and HR case management 

• Design, document, standardize, and optimize HR processes to improve efficiency, quality, and employee experience 

• Establish process governance, controls, documentation, and performance measures, and monitor KPIs, SLAs, quality metrics, and case trends 

• Ensure compliance with internal policies, labor regulations, audit requirements, and data privacy standards 

• Lead continuous improvement, system enhancement, change management, and resolution of complex process issues in collaboration with key stakeholders 

This role offers the opportunity to take ownership of critical HR operational processes in a global environment and play a visible part in improving service delivery, compliance, and employee experience. You will work cross-functionally with a broad stakeholder landscape, contribute to process transformation and automation, and help shape how HR services are delivered at scale across the organization. 

Your qualifications 

To succeed in this role, we imagine that you have the following qualifications: 

• Experience in HR Operations, HR Shared Services, HR Service Delivery, or HR process management 

• Strong understanding of HR operational processes and employee lifecycle activities 

• Experience with process improvement, standardization, and service delivery governance 

• Familiarity with HR systems such as ServiceNow, SuccessFactors, or similar tools, including case management, workflow solutions, and knowledge bases 

• Fluency in English and experience working in a global or multi-country HR environment 

• LEO Pharma is built on collaboration, innovation and curiosity. Is this you? Can you bring this and a methodical, results-driven, and resourceful approach, along with the ability to influence, collaborate, and navigate ambiguity with sound judgment? 

Your new team 

You will join Global People Services, where the focus is on delivering efficient, high-quality, and employee-centered HR support across the organization. The team works closely with Process Owners, HR Operations and Payroll leaders, HRIS, and Service Delivery stakeholders to ensure strong governance, continuous improvement, and reliable service delivery. As part of a global company with Danish roots, you will collaborate across countries and functions while being based in Gdańsk. 

Your application 

You do not need to upload a cover letter, but feel free to add a few sentences in your resume or CV on why this position has your interest. Please refrain from adding a photo to your CV. 

Beyond the skin 

Become part of LEO Pharma, a global leader in medical dermatology, as we go beyond the skin to make a lasting impact. We are the legacy-builders of the future – enabling people to have a better today and tomorrow. With the world as our lab, we are transforming innovative ideas into more effective and easier-to-use medicines. Through collaboration and partnerships, we can do much more. 

At LEO Pharma, we believe in the power of individuals to drive change. Our flat organizational structure empowers you to make a visible impact and offers versatile roles for professional growth. We value diversity and welcome applications from all qualified candidates, recognizing that our different perspectives, backgrounds, and attitudes enable us to make the best decisions. Join our passionate team at LEO Pharma and be yourself as we work together to make a fundamental difference. 

For certain positions, LEO Pharma might complete a background check conducted by a third party.