IT Service Management Specialist/Expert

Location: Gdansk 80-309, Poland, Poland 
Contract type: Permanent 
Job ID: 3302 

IT Service Management Specialist/Expert

In IT Quality, we share a “challenge accepted” mindset and are guided by our winning behaviours of simplification, collaboration, and accountability, to achieve our goals

Join us in creating a future legacy in medical dermatology

At LEO Pharma, we are global leaders in medical dermatology. We have 115 years’ experience in bringing innovation to healthcare. And we are eager to do much more. Each year, close to 100 million people have a better day because of our medicines. 

Your role

You will be responsible for managing and maintaining the ServiceNow platform to meet organisational needs. They collaborate with business and IT stakeholders to develop solutions that enhance efficiency and streamline processes. Additionally, they oversee platform upgrades and ensure its smooth operation 

• Manage the ServiceNow platform and ensure it is up-to-date and running smoothly.
• Develop, align & maintain platform roadmap and governance
• Work with business and IT stakeholders to develop solutions that meet the needs of the organization.
• Monitor the ServiceNow platform for performance issues and take corrective action as needed.
• IT Service Management Process development
• In co-operation with IT Solution Architects and SME to evaluate and challenge requests and supplier proposals before approval, so the existing outsourcing contracts are utilized.
• Ensure coherence between Incident Management, Problem Management, Change Management, Configuration Management and CMDB System Inventory, Service Request Management, Service Transition, and Knowledge Management.

Your qualifications

To succeed in this role, we imagine that you have the following qualifications:

• Extensive knowledge of the ServiceNow platform, including individual modules and functionality
• Experience in defining platform roadmaps, strategy, and governance models
• Ability to align stakeholders across organizational lines to a common vision
• Strong customer and stake
• Enterprise thinking and focus on performance and outcomes
• Collaborative mindset and ability to build strong relationships
• Skilled in making complex decisions, managing complexity, and ensuring decision quality
• Effective communicator who drives engagement and influences peopleholder management skills
• Excellent English communication skills
• JavaScript knowledge is considered an advantage

Are you our new IT Expert? At LEO Pharma, we are committed to helping people achieve healthy skin through pioneering treatments. We invite you to join our IT Department in Gdańsk, Poland, and be a key player in the IT Team.

Your new team

You'll be joining a dynamic team focused on leveraging the ServiceNow platform to drive efficiency, innovation, and seamless IT service management across the organization.  e. Our team thrives on collaboration, attention to detail, and a solution-oriented mindset to address complex challenges. Together, we develop robust processes, drive compliance excellence, and support transformative projects that shape the future of clinical development. In this role, you will play a vital role in fostering collaboration, ensuring regulatory adherence, and contributing to impactful advancements in clinical trial operations. 

Your application

You do not need to upload a cover letter, but feel free to add a few sentences in your resume or CV on why this position has your interest. Please refrain from adding a photo to your CV.

Beyond the skin

Become part of LEO Pharma, a global leader in medical dermatology, as we go beyond the skin to make a lasting impact. We are are the legacy-builders of the future – enabling people to have a better today and tomorrow. With the world as our lab, we are transforming innovative ideas into more effective and easier-to-use medicines. Through collaboration and partnerships, we can do much more.  

At LEO Pharma, we believe in the power of individuals to drive change. Our flat organizational structure empowers you to make a visible impact and offers versatile roles for professional growth. We value diversity and welcome applications from all qualified candidates, recognizing that our different perspectives, backgrounds, and attitudes enable us to make the best decisions. Join our passionate team at LEO Pharma and be yourself as we work together to make a fundamental difference.

For certain positions, LEO Pharma might complete a background check conducted by a third party.

Join us and make an impact in, on and far beyond the skin. Apply now!